Frequently Asked Questions
Everything you need to know about shopping with Lucy.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your new outfit sooner.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, Lucy ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to follow your package's journey in real-time.